How to answer this Communication Skills interview question about Client Communication for Mid-Level Tax Accountant?

How would you communicate a complex tax issue to a client with limited financial knowledge?

Tax Accountant

Communication Skills

Asked at

PwC

Difficulty :

Medium

Explanation

This question evaluates your ability to simplify technical tax concepts for clients who may not have a financial background. Recruiters assess your communication skills, patience, and ability to build trust with clients. Common pitfalls include using overly technical language or failing to ensure the client’s understanding. A strong answer involves breaking down the issue, using relatable examples, and confirming the client’s understanding. Preparation involves practicing explanations of common tax issues in simple terms.

Answer Example

I would begin by breaking down the tax issue into simple, non-technical language and using relatable examples. For instance, if explaining capital gains tax, I might compare it to earning interest on a savings account. I would then check in with the client to ensure they understand and invite questions to clarify any confusion.

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