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Communication Skills interview question about Client Relations for Entry-Level Investment Banking Analyst

How would you handle a situation where a client disagrees with your valuation of their company?

Investment Banking Analyst

Communication Skills

Asked at

Morgan Stanley

Difficulty :

Medium

Explanation

This question tests your ability to manage client relationships, handle objections professionally, and maintain confidence under pressure. Recruiters are looking for your ability to balance technical explanation with interpersonal skills, ensuring the client feels heard while defending your analysis. A strong answer includes an example of professional conflict resolution, maintaining a client-first approach while backing up your valuation with data. Avoid becoming defensive or dismissive of the client’s concerns.

Answer Example

I would start by thanking the client for their feedback and acknowledging their perspective. Then, I’d walk them through the rationale behind the valuation, referencing the methodologies used (DCF, precedent transactions, etc.) and the data supporting it. I’d also highlight any assumptions that could be adjusted based on their input, ensuring they feel involved in the process. For example, during a project, a client disagreed with our EBITDA projection. By revisiting the assumptions together, we reached a middle ground that satisfied both their concerns and the integrity of our analysis.

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