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Communication Skills interview question about Conflict Resolution for Entry-Level Compliance

How would you handle a conflict between two departments over compliance policy interpretations?

Compliance

Communication Skills

Asked at

PwC

Difficulty :

Easy

Explanation

This question assesses your conflict resolution and communication skills in a compliance context. Recruiters evaluate your ability to mediate between departments, clarify policies, and maintain organizational harmony. Common pitfalls include not addressing the need for neutrality or failing to propose a resolution process. A strong answer demonstrates a balanced approach, including active listening, policy clarification, and collaborative problem-solving. Preparation involves reflecting on past experiences and reviewing conflict resolution techniques.

Answer Example

I would start by meeting with representatives from both departments to understand their perspectives. Then, I would review the compliance policy in question and consult with the legal or compliance team if necessary. Finally, I would facilitate a discussion to clarify the policy and agree on a unified interpretation. For example, I resolved a conflict over data retention policies by organizing a workshop with both teams, which resulted in a mutually agreed-upon process.

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