How to answer this Behavioural interview question about Conflict Resolution for Mid-Level Secretary?

How would you handle a situation where two executives request conflicting priorities at the same time?

Secretary

Behavioural

Asked at

Accenture

Difficulty :

Medium

Explanation

This question evaluates your ability to manage conflicts and communicate effectively when faced with competing demands. Recruiters assess your interpersonal skills, ability to prioritize, and conflict resolution approach. Common pitfalls include failing to address how you communicate or not explaining how you determine which task takes precedence. A strong answer includes assessing the urgency of requests, communicating with both parties, and offering alternative solutions.

Answer Example

I would first assess the urgency and importance of both requests and communicate with the executives to understand their priorities. If possible, I would delegate or find alternative solutions for one of the tasks. For example, when two executives requested urgent meeting arrangements at the same time, I coordinated with one to adjust the timing slightly, ensuring both priorities were met without compromising quality.

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