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Leadership interview question about Conflict Resolution for Mid-Level Restaurant Manager

How do you handle conflicts between employees in a high-pressure environment?

Restaurant Manager

Leadership

Asked at

Red Lobster

Difficulty :

Medium

Explanation

This question assesses your conflict resolution skills and ability to maintain a positive work environment. Recruiters want to see how you mediate disputes, promote teamwork, and ensure smooth operations. A strong answer includes a specific example, your approach, and the outcome. Avoid vague responses or failing to address both parties' concerns.

Answer Example

I handle conflicts by facilitating open communication and finding common ground. For example, when two servers disagreed over table assignments, I held a private meeting to hear both perspectives, clarified policies, and reassigned tasks to balance workloads. This resolved the issue and improved teamwork.

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