How to answer this Behavioural interview question about Conflict Resolution for Mid-Level Restaurant Manager?

How do you handle conflicts between team members in the restaurant?

Restaurant Manager

Behavioural

Asked at

Cheesecake Factory

Difficulty :

Medium

Explanation

This question evaluates your ability to resolve workplace conflicts while maintaining a positive team environment. Recruiters assess your conflict resolution skills, communication abilities, and leadership style. Common pitfalls include ignoring the importance of listening or failing to address the root cause of the conflict. A strong answer includes actively listening to both parties, mediating the conflict, and finding a solution that benefits the team. Preparation includes reflecting on past conflict resolution experiences and understanding team dynamics.

Answer Example

I handle team conflicts by first listening to both parties to understand their perspectives and identifying the root cause. I then mediate the discussion to find a solution that aligns with the team’s goals. For example, when two servers disagreed over table assignments, I implemented a rotation system that resolved the issue and ensured fairness, improving team morale.

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