How to answer this Situational interview question about Dispute Resolution for Mid-Level Contract Manager?

How do you handle disputes or conflicts that arise during contract execution?

Contract Manager

Situational

Asked at

IBM

Difficulty :

Medium

Explanation

This question assesses your ability to resolve disputes effectively while maintaining professional relationships. Recruiters are looking for candidates who can use negotiation skills, legal knowledge, and proactive communication to resolve conflicts. A strong answer will include examples of dispute resolution strategies and outcomes. Avoid failing to address the importance of documentation.

Answer Example

I handle disputes by first identifying the root cause and reviewing the contract terms to determine obligations. For example, I resolved a payment dispute by facilitating a meeting between the client and the finance team, clarifying invoicing errors, and proposing a revised payment schedule. I also documented the resolution process to prevent similar issues in the future, ensuring a timely resolution with minimal impact on the relationship.

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