This question assesses your problem-solving skills, empathy, and ability to manage client relationships during high-stress situations. Recruiters are looking for your approach to delivering bad news while maintaining professionalism and offering alternative solutions. They want to see your ability to manage expectations and support the client emotionally and practically. Common mistakes include focusing solely on technical aspects without addressing the emotional impact on the client or failing to propose a constructive plan forward. A successful response will balance empathy, clear communication, and actionable next steps.
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