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Problem Solving interview question about Crisis Management for Mid-Level Restaurant Manager

How would you handle a sudden staff shortage during peak hours?

Restaurant Manager

Problem Solving

Asked at

Applebee's

Difficulty :

Hard

Explanation

This question assesses your ability to manage unexpected challenges while maintaining service quality. Recruiters want to see how you adapt, delegate tasks, and prioritize operations during high-demand periods. A strong answer includes a specific example, your approach, and the outcome. Avoid vague explanations or failing to ensure guest satisfaction.

Answer Example

During a sudden staff shortage, I step in to assist with operations, reassign tasks based on priority, and communicate with guests to manage expectations. For example, when two servers called out on a busy Friday, I coordinated with the kitchen to prioritize orders, assisted with table service, and offered complimentary appetizers to waiting guests. This minimized delays and kept guests satisfied.

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