Explanation

Answer Example

I handle underperformance by first identifying potential barriers, such as workload or skill gaps, through one-on-one discussions. I then create a tailored improvement plan that includes clear KPIs, training, and regular check-ins. For example, on a global account, I worked with an underperforming team member and improved their efficiency by 40% through targeted coaching, enabling the team to meet the client’s tight deadlines.