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Behavioural interview question about Operational Risk for Mid-Level Risk Manager

Can you describe a time when you successfully mitigated a major operational risk in your previous role?

Risk Manager

Behavioural

Asked at

HSBC

Difficulty :

Medium

Explanation

This question assesses your ability to identify and mitigate operational risks effectively. Recruiters evaluate your problem-solving skills, decision-making, and implementation of risk mitigation strategies. Common pitfalls include failing to describe the specific risk or not addressing the outcomes. A strong answer includes a detailed scenario, your actions, and measurable results. Preparation involves reflecting on past experiences and identifying key success factors.

Answer Example

In my previous role, I identified a significant risk in a manual reconciliation process that caused frequent delays and errors. I implemented an automated system that reduced reconciliation time by 40% and error rates by 30%. This approach not only mitigated the risk but also improved overall efficiency.

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