How to answer this Behavioural interview question about Conflict Resolution for Mid-Level Client Relationship Manager?

Can you describe a time when you successfully resolved a conflict with a challenging client?

Client Relationship Manager

Behavioural

Asked at

Bank of America

Difficulty :

Medium

Explanation

This question assesses your ability to manage conflicts while maintaining professionalism and preserving the client relationship. Recruiters evaluate your communication, empathy, and conflict resolution skills. Common pitfalls include failing to provide specific examples or not demonstrating a clear resolution. A strong answer includes a detailed scenario, your actions, and the outcomes. Preparation involves reflecting on past experiences and identifying key strategies for conflict resolution.

Answer Example

In a previous role, a client was dissatisfied with delays in service delivery. I listened actively to their concerns, acknowledged the issue, and proposed an expedited solution with regular updates. This approach not only resolved the conflict but also strengthened the relationship, resulting in a 20% increase in business from the client within six months.

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