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Communication Skills interview question about Cash Flow Solutions for Mid-Level Commercial Banking

How would you support a retail client in managing seasonal cash flow fluctuations?

Commercial Banking

Communication Skills

Asked at

Bendigo Bank

Difficulty :

Medium

Explanation

This question evaluates your ability to understand client-specific challenges and provide tailored financial solutions. Recruiters assess your understanding of cash flow management tools and your ability to build trust with clients. Common pitfalls include offering generic advice or failing to address the client’s unique circumstances. A strong answer includes specific recommendations and reflects empathy for the client’s challenges. Preparation involves reviewing cash flow management strategies and tools.

Answer Example

I would start by analyzing the client’s cash flow patterns to identify peak and off-season periods. Based on this, I’d recommend solutions like a revolving credit facility to cover short-term gaps and invoice financing to accelerate receivables. Additionally, I’d advise on budgeting strategies to improve cash reserves. For example, I helped a retail client reduce cash flow deficits by 15% by implementing invoice discounting and setting up a seasonal credit line.

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