This question evaluates your ability to manage reputational risks in real-time and implement strategies to mitigate the impact of online criticism. Recruiters assess your crisis management, social media expertise, and ability to maintain brand integrity. Common pitfalls include ignoring the importance of timely responses or failing to propose proactive measures. A strong answer includes monitoring online sentiment, engaging with critics constructively, and leveraging positive messaging. Preparation involves studying social media crisis management strategies and monitoring tools.
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