Explanation

Answer Example

I would use a combination of financial, operational, and customer-focused metrics to measure the success of a digital transformation initiative. Key metrics might include ROI, cost savings, process efficiency improvements, customer satisfaction scores, and employee productivity. For example, in a previous project, we tracked a 25% reduction in operational costs and a 30% increase in customer retention after implementing an AI-driven customer support system. Regularly reviewing these metrics ensures alignment with business goals and provides insights for continuous optimization.